Learning to Listen: How the art of mediation enables ombudsmen to listen, understand and help.
The phone call came in around 12 p.m. I answered, “Office of Colorado’s Child Protection Ombudsman, how can I help you?” The static on the cell phone call was distracting. Yet her words were raw and brutally clear. She cried hard, from the depths of her soul. Grief stricken. Helpless. Desperate. “I need your help. […]